Shipping Policy
At BonCare, we aim to provide seamless delivery of any physical products related to our telemedicine services. This Shipping Policy outlines our procedures for shipping and delivery.
Shipping Methods:
- Electronic Prescriptions: For prescriptions that are electronically delivered, you will receive them via email or through our secure patient portal. There are no shipping charges for electronic prescriptions.
- Physical Products: If you purchase any physical products such as medical devices or supplements through BonCare, we will ship them to the address provided during checkout.
Shipping Times:
- Electronic Prescriptions: Electronic prescriptions are typically delivered within 24 to 48 hours after your consultation with our healthcare provider.
- Physical Products: Shipping times for physical products may vary depending on your location and the shipping method selected during checkout. We strive to process and ship orders within 1-2 business days.
Shipping Charges:
- Electronic Prescriptions: There are no shipping charges for electronic prescriptions.
- Physical Products: Shipping charges for physical products will be calculated based on the weight of the package and the shipping destination. You will be able to view the shipping costs before completing your purchase.
Tracking Orders:
Once your order has been shipped, you will receive a confirmation email with tracking information, if applicable. You can use this tracking information to monitor the status of your delivery.
International Shipping:
At this time, we only offer shipping within Kenya. We do not currently offer international shipping.
Delivery Issues:
If you encounter any issues with the delivery of your order, such as delays or damaged items, please contact our customer support team at contact@boncarelife.com or +254729260501 for assistance.
Policy Updates:
We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us:
If you have any questions about our Shipping Policy or need assistance with an order, please contact us at contact@boncarelife.com or +254729260501.
This Shipping Policy was last updated on Jan 2024.