Refund Policy

At BonCareLife, we strive to ensure customer satisfaction with our telemedicine services. This Refund Policy outlines our guidelines for refunds and cancellations.

Cancellation and Refund Eligibility:

  1. Virtual Consultations: If you need to cancel a scheduled virtual consultation, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
  2. Prescription Services: Once a prescription has been issued by our healthcare provider, refunds are generally not available. However, if you believe there has been an error in the prescription or if you experience adverse effects, please contact us immediately to discuss potential remedies.
  3. Technical Issues: In the event of technical difficulties or service interruptions that prevent you from accessing our telemedicine platform, we will work to resolve the issue promptly. If we are unable to provide the service as advertised, you may be eligible for a refund.

Refund Process:

To request a refund or discuss eligibility, please contact our customer support team at contact@boncarelife.com or +254729260501. We will review your request and respond in a timely manner.

Exceptions:

Policy Updates:

We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at contact@boncarelife.com or +254729260501.

This Refund Policy was last updated on Jan 2024.