Access your doctor, from wherever you are

BonCare telehealth offers a wide range of medical services, including virtual consultations with healthcare providers, prescription services, follow-up appointments, and specialist referrals.

Our team of healthcare providers includes licensed physicians, nurse practitioners, and other medical professionals who are experienced in providing virtual healthcare services.

Coverage for telehealth services may vary depending on your insurance plan and location. We recommend contacting your insurance provider to verify coverage for telehealth consultations and services.

Scheduling a virtual consultation with BonCare is easy. Simply visit our website and follow the prompts to book an appointment. You can choose your preferred date and time, and select the type of consultation you need.

All you need for a virtual consultation is a computer, smartphone, or tablet with internet access. We utilize secure telehealth platforms that are compatible with most devices and operating systems.

es, at BonCare, we prioritize the security and privacy of your information. Our telehealth platforms utilize encryption and other security measures to protect your personal and medical data during consultations.

In the event of technical difficulties, our support team is available to assist you. You can contact our customer support team via phone or email for technical assistance during your virtual consultation.

Yes, BonCare telehealth offers prescription refill services for eligible medications. Our healthcare providers can review your medical history and issue prescriptions as needed during virtual consultations.

We accept various forms of payment for telehealth services, including credit/debit cards and insurance billing where applicable. Payment options will be provided during the appointment scheduling process.

Our clinicians can help with many common issues, however, there are certain conditions that are not appropriate for virtual consultations. We want to ensure you get the care you need. In some cases, we may recommend seeking in-person care with your primary care provider or at an Urgent Care Center or Emergency Department. The following are some conditions and situations for which we do not currently provide care:

• Anyone under the age of 18
• Emergency or critical physical or mental health issues (including but not limited to life-threatening health conditions, conditions requiring urgent intervention or care, risk of harm to self or others, active psychosis, and substance misuse or detox) please call the emergency services or go straight to your nearest emergency department
• Psychiatric conditions including but not limited to schizophrenia and bipolar affective disorder
• Pregnancy
• Neurodevelopmental conditions such as ADHD and ADD Please note that this list is not exhaustive. The healthcare provider may feel that your care needs would be best met with in-person care or referral to a specialist.